07-Day Return Policy

Should you determine that a part is no longer required, you are permitted to initiate a return within 07 days following delivery, subject to the following conditions:

• The part has not been installed, disassembled or altered, and is in the same condition as shipped, with our markings intact.
• Prior to submitting your return, you are obligated to contact our organization to obtain a Return Authorization (RA) number. Returns submitted without a valid RA number may be rejected.

Approved returns are subject to a 30% restocking charge calculated on the part's purchase price. Initial shipping fees are non-recoverable, and the customer assumes full responsibility for all return shipping expenses.

Incorrect or Defective Components

Incorrect Component: Should we dispatch a component that fails to correspond with the vehicle specifications and Vehicle Identification Number you supplied, please reach out to our team prior to installation. We shall facilitate a replacement or complete reimbursement, assume responsibility for return shipping expenses, and eliminate the restocking charge. In the event that the vehicle information furnished to us was inaccurate, conventional return policies shall apply.

Transportation Damage: Upon receipt of your component, conduct a thorough examination. Should the component exhibit visible damage, document the damage on the carrier's delivery documentation (bill of lading) prior to acceptance, capture photographic evidence, and inform us within 24 hours following delivery so that we may initiate a claim and coordinate a replacement.

Procedure for Submitting a Warranty Claim

1. Initiate contact with our team by calling +1-800-969-1587 or emailing support@motortude.com, ensuring you provide your order number, vehicle identification number (VIN), and a comprehensive description of the issue encountered.
2. Submit the installation invoice along with any requested documentation, which may include a diagnostic assessment from an authorized repair facility, photographic evidence, or video documentation.
3. Following approval of your claim, we will furnish you with a Return Authorization (RA) number and coordinate the return shipment of the defective component.
4. Upon receipt and thorough inspection of the returned component, we will dispatch a replacement part or process a refund equivalent to the part's purchase price.

Please refrain from disassembling the component prior to contacting us, as doing so may result in warranty invalidation.

Order Cancellations

You are entitled to cancel your order at no cost prior to shipment. Following the dispatch of any component, cancellation requests will be processed according to the 07-day return policy outlined previously. Components ordered on a special-order basis may be subject to alternative terms, which will be communicated to you in advance of your purchase.

Refunds

Approved refunds shall be processed to the original payment method within 5 to 10 business days following receipt and inspection of the returned component. Your financial institution may require additional processing time to reflect the credit in your account. Any applicable core charge shall be refunded separately upon receipt and inspection of the original core.

Contact Our Team

Should you require assistance with returns, warranty claims, or have inquiries regarding this policy, please reach out to us:

Address: 2055, Limestone rd, Ste 200C Wilmington, DE 19808, USA

Phone: +1-800-969-1587

Email: support@motortude.com