Warranty Coverage

Every pre-owned engine and transmission offered by Motortude is accompanied by a 60-day limited parts warranty commencing from the delivery date. Should your component be determined to be defective during the warranty period and all conditions outlined below are satisfied, we shall, at our discretion, provide a replacement part of equivalent specification or issue a refund for the component's purchase price.

The warranty encompasses the internal mechanical elements of the engine block and cylinder heads (engines) or the transmission case and internal elements (transmissions), including the torque converter when included.

Exclusions from Warranty Coverage

• Service labor, component removal or installation expenses, diagnostic examination fees, vehicle towing, temporary vehicle rental, or compensation for lost work time or earnings.
• Lubricants, replacement filters, gaskets, seals, drive belts, hoses, and comparable wear items.
• Peripheral accessories and supplementary components, including but not limited to sensors, electrical harnesses, charging alternators, engine starters, air conditioning compressors, hydraulic steering pumps, intake and exhaust manifolds, forced induction systems, fuel delivery injectors, electromagnetic solenoids, transmission valve assemblies offered as optional equipment, and control modules, except where expressly authorized through written agreement.
• Minor fluid leakage or gradual seepage that can be remedied through gasket or seal replacement.
• Impairment resulting from excessive heat exposure, insufficient lubrication, degraded or unsuitable fluids, faulty assembly procedures, collision damage, misuse, high-performance driving, unpaved terrain operation or commercial application, or unauthorized alterations.
• Components that have undergone disassembly, opening, modification, or removal of manufacturer identification labels or factory paint designations.
• Software configuration, electronic programming, or vehicle system recalibration procedures mandated by the manufacturer.

Installation Requirements

To maintain warranty coverage, the component must be installed by an authorized, professional repair facility (ASE-certified technician is strongly advised), and you must retain the itemized installation receipt. During installation:

Engines

• Change the oil, oil filter, coolant, thermostat, spark plugs, and all gaskets and seals as applicable.
• Change the timing belt, water pump, and tensioner where applicable.
• Clean the cooling system and verify the radiator and cooling fans function properly.
• Fill the oil system before operation.

Transmissions

• Replenish with new transmission fluid meeting the correct manufacturer specifications.
• Clean or replace the transmission cooler and cooler lines.
• Execute any programming or adaptive relearn procedures mandated by the vehicle.

Documentation demonstrating completion of these procedures may be required when submitting a warranty claim.

07-Day Return Policy

Should you determine that a part is no longer required, you are permitted to initiate a return within 07 days following delivery, subject to the following conditions:

• The part has not been installed, disassembled or altered, and is in the same condition as shipped, with our markings intact.
• Prior to submitting your return, you are obligated to contact our organization to obtain a Return Authorization (RA) number. Returns submitted without a valid RA number may be rejected.

Approved returns are subject to a 30% restocking charge calculated on the part's purchase price. Initial shipping fees are non-recoverable, and the customer assumes full responsibility for all return shipping expenses.

Incorrect or Defective Components

Incorrect Component: Should we dispatch a component that fails to correspond with the vehicle specifications and Vehicle Identification Number you supplied, please reach out to our team prior to installation. We shall facilitate a replacement or complete reimbursement, assume responsibility for return shipping expenses, and eliminate the restocking charge. In the event that the vehicle information furnished to us was inaccurate, conventional return policies shall apply.

Transportation Damage: Upon receipt of your component, conduct a thorough examination. Should the component exhibit visible damage, document the damage on the carrier's delivery documentation (bill of lading) prior to acceptance, capture photographic evidence, and inform us within 24 hours following delivery so that we may initiate a claim and coordinate a replacement.

Procedure for Submitting a Warranty Claim

1. Initiate contact with our team by calling +1-800-969-1587 or emailing support@motortude.com, ensuring you provide your order number, vehicle identification number (VIN), and a comprehensive description of the issue encountered.
2. Submit the installation invoice along with any requested documentation, which may include a diagnostic assessment from an authorized repair facility, photographic evidence, or video documentation.
3. Following approval of your claim, we will furnish you with a Return Authorization (RA) number and coordinate the return shipment of the defective component.
4. Upon receipt and thorough inspection of the returned component, we will dispatch a replacement part or process a refund equivalent to the part's purchase price.

Please refrain from disassembling the component prior to contacting us, as doing so may result in warranty invalidation.

Order Cancellations

You are entitled to cancel your order at no cost prior to shipment. Following the dispatch of any component, cancellation requests will be processed according to the 07-day return policy outlined previously. Components ordered on a special-order basis may be subject to alternative terms, which will be communicated to you in advance of your purchase.

Refunds

Approved refunds shall be processed to the original payment method within 5 to 10 business days following receipt and inspection of the returned component. Your financial institution may require additional processing time to reflect the credit in your account. Any applicable core charge shall be refunded separately upon receipt and inspection of the original core.

Contact Our Team

Should you require assistance with returns, warranty claims, or have inquiries regarding this policy, please reach out to us:

Address: 2055, Limestone rd, Ste 200C Wilmington, DE 19808, USA

Phone:+1-800-969-1587

Email: support@motortude.com

Note*: By placing an order with Motortude you agree to these Terms and Conditions.